About us.

We specialise in fully immersive games in which a team of 2-6 players discover clues, solve puzzles, and complete tasks in one or more rooms in order to accomplish a main goal within 60 minutes.

Families welcome.

Our current game, The Missing Gem is suitable for between 2 - 6 players. Any children under the age of 16 must be accompanied by an appropriate adult.

Crack The Big Lock.

This game presents you with a set of combination locks that must be solved in a predefined sequence and heavily relies on team work.

Crack the vault door and make off with the loot within 60 minutes. This game will be incorporating a leader board. At the end of each month, the team that cracked the safe in the shortest time will receive a cash prize.
Launch date is to be confirmed.

The Missing Gem.

The Missing Gem is an escape game based on a fictional story called the Lovegrove Affair, inspired by a true event known as the Staffordshire Hoard.

In this game, you are presented with a set of tasks and puzzles in which the end goal is to find the Missing Gem, a flawless thousand carat diamond from the hoard, believed to have been stolen by one of the lead archaeologists of the project Dr Lovegrove.

We also run corporate events and team building workshops.

For more information and regular updates, please visit us on social media or check out our contact page.

WHAT ARE YOU WAITING FOR?

Terms & Conditions.

PLEASE READ CAREFULLY:

These booking conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Key Escape Rooms (“we”, “us” and “our”). Please read these carefully as they govern the relationship between us, and set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all persons detailed on the booking that:-

  • He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  • He/she consents to our use of information in accordance with our Privacy Policy;
  • He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; all information given to us is true and accurate

YOUR BOOKING:

If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online will be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes.

A booking is made with us when a) you tell us that you would like to accept our quotation; and b) you pay us for the booking; and c) we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. A contract will exist between you and us when we issue a confirmation email to the lead name that will confirm the details of your booking. Upon receipt, if you believe that any details on the confirmation email are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies.

We do not provide partial refunds for group bookings who fail to show up with less people than the agreed amount.

Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.

If any player arrives under the influence of alcohol or drugs, we have the right to refuse entry and no refund will be given.

AGE RESTRICTIONS:

Please be aware, whilst there is no restriction on age, those under 12 years may find the puzzles too challenging. Those under 16 must be accompanied by an adult aged 18+.

SPECIAL REQUESTS:

Any special requests must be advised to us at the time of booking. Although we will endeavour to meet any special requests, we regret we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

DISABILITIES AND MEDICAL:

If you or any member of your party has any medical problem or disability which may affect the booking arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen booking. In any case, you must give us full details in writing at the time of the booking. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

CHANGES BY YOU:

As it’s a live game experience, we are unable to accept cancellations and are unable to offer refunds. However, we may be able to reschedule your booking by giving us at least 7 days’ notice before your booking is due to take place. For reschedule requests or amendments to bookings, such as adding an extra player, please contact us at bookings@keyescaperooms.com

IF YOU CANCEL:

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. No refunds will be given for bookings that are cancelled.

If you wish to rearrange a booking you must inform us in writing at least 7 days before the game booking date. We will endeavour to rearrange your booking wherever possible but cannot guarantee that it will be possible, in which case we reserve the right to cancel your booking without a refund.

IF WE CANCEL OR CHANGE:

The arrangements for Key Escape Rooms are put together in good faith in advance and we must therefore reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your booking.

If we have to make a major change or cancel, we will tell you as soon as possible and you can either have a refund of all monies paid or accept an offer of alternative booking time.

You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

OUR LIABILITY TO YOU:

1) We will not be responsible or pay you any compensation for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of you or another member of your party; or
  • the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
  • unusual and unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below); or
  • an event which we or the supplier of services, even with all due care, could not foresee or forestall.

2) For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law.

GENERAL SAFETY & YOUR RESPONSIBILITIES AND LIABILITY:

Customers shall not record the rooms or the puzzles within them. This includes, but is not limited to, photography, video and voice recordings of the games or the hints provided over the walkie talkie. The use of any recording or recording capable device is prohibited inside the rooms. We retain the right to stop the game should we discover that any type or recording is being made.

Customers are discouraged to disclose details regarding the game to the public, whether it is by direct or indirect means.

Customers shall be directly liable for any and all damage, be it intentional or casual. This shall be charged upon exiting the room. We retain the right to stop and end the game should any significant damage be made, and the right to turn away the team without any refund if such a circumstance arises.

The company adopts a zero-tolerance policy for bullying, harassment or aggression (either physical or verbal) shown towards its employees and staff. Any group that openly harasses our staff will be turned away, and no refund will be given.

We want all our customers to have an enjoyable experience at Key Escape Rooms. We ask you to remember, however, that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could distress, upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property, or you are unfit to partake in Key Escape Rooms, we may stop you from continuing the game.

Please bear in mind that you are responsible for your safety and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in the Key Escape Rooms building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result.

You are responsible for your own timekeeping. If you do not arrive on time we reserve the right to cancel your booking. We require that the whole team arrives 15 minutes before the game starts for your safety briefing and introduction. Should you arrive later than 15 minutes prior to your game start time, you may be allowed to play, but with a reduced time limit.

Any arrivals after the game start time will result in the game being cancelled and no refund/reschedule will be provided.

All participating groups will receive an introduction by one of our Games Hosts upon arrival. This briefing outlines the rules of the game and clients shall participate in the game at their own risk. Key Escape Rooms are not liable for any damages caused by failure to comply with the company's rules.

In case of fire, please follow the fire exit signs and evacuate through the front entrance.

The company provides lockers free of charge. Customers can leave their belonging in the lockers and bring the key in with them while they play. Customers shall be storing their belongings at their own risk. Key Escape Rooms is not liable for any damage and/or theft of said belongings.

If any player arrives under the influence of alcohol or drugs, we have the right to refuse entry and no refund will be given.

WHEN WE WILL RESERVE THE RIGHT TO REFUSE ENTRY AND DENY REFUNDS:

  • If groups that have show up after the game start time.
  • If groups attend up under the influence of alcohol, narcotics or other substances.
  • If groups fail to provide a valid booking confirmation upon request.
  • If groups attend with less members than that stated in the booking confirmation.

INSURANCE AND LIABILITY FOR DAMAGE:

We shall maintain an insurance policy, a summary of which policy is available on request. Cover is subject to the conditions of the policy.

We warrant that the Service will be provided using reasonable skill and care and, as far as is reasonably possible, in accordance with Your requirements made known to Us at the time of booking. We shall have no liability to You for any loss, damage, costs, expenses or other claims for compensation arising from instructions supplied by You which are incomplete, inaccurate, illegible or arising from late arrival or non-arrival of instructions from You or for any other act or default by You or Your guests.

Except in the case of death or personal injury caused by Our negligence or that of Our employees or Agents, We shall not be liable to You by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law or under the express terms of the Event Contract for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims (whether caused by Our negligence or the negligence of Our employees, Agents or otherwise) which arise out of or in connection with the Service (including any delay in providing, or failing to provide the Service) or its use by You and Our entire liability under or in connection with the Event Contract shall not exceed the Contract Price.

We and Our employees or Agents accept no responsibility for unforeseen events beyond Our reasonable control (including but no limited to any act of God such as a storm or flood, fire, failure of a third party to deliver goods or materials, war, invasion or hostilities,

FORCE MAJEURE

Except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control may constitute Force Majeure.

FINALLY:

Thank you for taking the time to read these terms and conditions.
For clarification of any of the above, please contact us through our contact section on the main page.

We look forward to seeing you and hope your experience with us is a positive one.

Contacting us.

Please be aware:

If we ever contact you, we will:

  • Never ask you for your booking code.
  • Never ask you for bank details.
  • Never ask you for any sensitive information.

  • If in any doubt, please hang up and contact us direct through our website.

    By Social Media:

    In most cases, the easiest way to contact us is through our social media profiles.
    You can do this by simply clicking the desired icon in the head section of the page;
    on average, you could expect a response within 30 mins (up to 8:00pm only).
    Please, never include your booking code in any correspondence on social media.

    By Phone:

    Our office hours' are between 11:00am and 8:00pm 7 days per week; you can call, text or whatsapp between these times.
    Our number is: 07950470072

    By Email:

    For general enquires:

    support@keyescaperooms.com

    For booking enquires:

    bookings@keyescaperooms.com

    If you have a complaint about your experience with us, please reach out to us below as soon as possible, or contact us by phone within office hours'.

    complaints@keyescaperooms.com

    We strive to ensure that all of our visitors have the best experience we can provide. If we are not delivering to your expectations, your feedback is a very valuable tool in helping us to improve where need be.

    Please note:

    Emails to our complaints dept are not dealt with by our in-house staff, they are forwarded to our head office, as such, bookings can not be made via this contact.

    By Post:

    Key Escape Rooms,
    20 Brook Sq, Rugeley WS15 2DR, United Kingdom.

    Please note:

    Visits to this address are strictly by appointment only.

    Looking for something else?

    For other information or enquires you may have, our FAQs (frequently asked questions ) page, can be found by clicking the link below.

    Frequently Asked Questions.

    Privacy Policy.

    Important:

    This privacy policy sets out how Key Escape Rooms Ltd uses and protects any information that you provide when you use this website. Key Escape Rooms Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Key Escape Rooms Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

    What we collect:

    In running and maintaining our website and business we may collect and process the following data about you:

    • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
    • Information provided voluntarily by you. For example, when you register for information or make a purchase. This includes name, address, phone number and email.
    • Information that you provide when you communicate with us by any means, such as an email and phone number. We collect this information from you or from the lead booking on your behalf and do not collect personal information from any other source.
    • Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but they advise users using such form to email processes that they do so at their own risk

    What we do with the information we collect:

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • To provide information to you that you request from us relating to our products or services (contractual necessity). This includes Email messages to the email address for the lead booking to confirm and remind you of your booking.

    Personal Information:

    The personal information this website collects is used to create bookings for the user. The information required is a name; email address, used to send booking information; contact telephone number, used to contact the user prior to their booking if necessary; address, including postcode, used to validate card payments; and card details used for card payments

    This information is mandatory, as the bookings cannot be put through the system without these. This information is obtained with express consent from the user and is only used for the purposes stated above. The personal information (name, email address, phone number, and address) is used and stored by a third party (Elavon) to enable the bookings to be made.

    Card details are used by a third party (Elavon )to take card payments. We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

    • In the event that we sell any or all of our business to the buyer.
    • Where we are legally required by law to disclose your personal information.
    • To further fraud protection and reduce the risk of fraud.

    We only obtain, use and retain personal information that is relevant to and not excessive for the purpose that we require it. We will delete your information when you ask us to or when we no longer have a need to retain it which will be no longer than 5 years after we last had any contact from you

    Security & Cookies:

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

    You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org

    Links to other websites:

    Our website may contain links to other websites of interest; however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
    You should exercise caution and look at the privacy statement applicable to the website in question.

    Social Network Sharing

    We encourage users to share our content and/or like us on the popular social media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as Duda.
    Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

    To post your team photos on our social media platforms we will request yours and each member of your team's permission and may ask you to sign a consent form.

    CCTV

    We have CCTV security cameras in our game rooms, communal areas and the exterior of our location. It is in our legitimate interests to record visitors to our premises in the interests of safety and security of people and property. CCTV footage is recorded on a loop system which, on average, over-records after 3 weeks.
    We will never use this footage on social media or allow it to obtained by any third party unless an official request or summons is issued by a court of law.
    As a law abiding business and in accordance with our duty of care to our customers, staff and local community, we will never refuse legitimate requests by police or law enforcement officials to view footage from our cameras whilst on our premises and in the presence of a senior member of staff.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@keyescaperooms.com
    • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable at our discretion dependant on the extent of the request. If you would like a copy of the information held on you, please write to Key Escape rooms Ltd, 20 Brook Square, Rugeley, WS15 2DR.
    • Please do not hesitate to contact us regarding any matter relating to this Privacy Policy via email on info@keyescaperooms.com using the subject title Privacy Policy.
    • If you feel that your data has been processed unfairly or unlawfully, you may complain to the Information Commissioners Office (ICO) at www.ico.org.uk
    • For further information on your rights as a data subject, please refer to the ICO (website as above) and the text of the General Data Protection Regulations 2018 or click the link below.
      www.ico.org.uk

    Frequently asked Questions.

    What is an Escape Room and what will I get from the experience?

    An escape room is a fully immersive game, in most cases for between 2-6 people, working together in a specifically themed room or rooms, utilizing each members strengths and initiatives to complete a set of challenges by discovering clues and solving puzzles in order to open locks and uncover mysteries building up to dramatic finale, which in most cases, is to escape the room within a given time frame.
    An escape room is unlike any other group activity you will have experienced and is a fantastic and fun, team building activity.

    Who is an escape room suitable for?

    An escape room is an activity that can be enjoyed between, friends and family; colleagues, during corporate team building events; or other groups such as, stag and hen parties, or even birthdays.
    Anyone can give it a go; however, whilst there is no restriction on age, those under 12 years may find the puzzles a little challenging and those under 16 must be accompanied by an appropriate adult.

    How many people are there in a team?

    There is a maximum limit of six and a minimum of two players at any one time. Although we do not accept bookings for less than two players, you could try to go it alone, but due to administration fees, setting up the room and running costs, you would need to book for two.
    Please note, if more than six players attend, only six will be allowed onto the premises as our holding room is reserved for the next team.
    More people doesn’t necessarily mean a quicker escape.

    How much does it cost?

    Our prices range from £20 to £25 per person; price per person varies depending on the number of players.
    Bookings can be made online, in advance, through our website at keyescaperooms.com.

    Do I need to book in advance?

    All bookings are to be made in advance online via our booking system. Once you begin making your booking, you will have an ample, 10 minutes to complete payment in order to secure your booking. Using our advanced booking system couldn't be easier; most of the hard work is done behind the scenes making it a quick and simple process for even the most self acclaimed technophobe.

    Can I cancel or amend my booking?

    As it’s a live game experience, we are unable to accept cancellations and are unable to offer refunds; however, we may be able to reschedule your booking providing at least 7 days' notice is given before your booking is due to take place. To request a rescheduled booking or amendments to an existing booking, such as adding or removing players, please contact us at bookings@keyescaperooms.com or use the contact us section on the main website. Please note, removing players from a confirmed booking will result in their fee being forfeited.

    Where are Key Escape Rooms Located?

    Newly opened in June 2022, Key Escape Rooms currently has the themed room “The Missing Gem” located at 20 Brook Square, Rugeley, WS15 2DR (next to Costa Coffee). Parking is available nearby at the council run, Market Hall, rooftop car park, WS15 2JD.
    There is also a bus terminus located less than a minute’s walk away and Rugeley Town train station is located within a 10 minute walk.
    Plans are in place to open new and exciting rooms in the near future. Please follow us on social media and keep checking our website to stay informed.

    Will we have the room to ourselves?

    The room is reserved for the sole use of you and your team for the duration of 60 minutes'.

    What time should we arrive?

    We require that the all members of your team arrive 15 minutes before the game is due to start in order for you to complete a safety briefing and introduction. Should you arrive later than 15 minutes prior to your game start time, you may be allowed to play, but with a reduced amount of time to complete the game. Any arrivals after the game is due to start will likely result in the game being cancelled; a request for refund or reschedule would be refused in such a case.

    Is the game physically challenging?

    Physical strength is not required for our games. A tenacious mind, thinking outside the box, and a keen eye is your key to success.

    Can I play whilst I'm pregnant?

    We advise using your own discretion; nothing you will encounter in the room is physically demanding.
    A player can leave the game at any stage should they wish to do so, however, the game can not be paused.
    Please be aware, at our Rugeley location, the briefing room is accessed via stairs.
    For any other enquiries regarding health or accessibility issues, please contact us at info@keyescaperooms.com.

    Can I play if I suffer from claustrophobia?

    All players are free to leave at any stage during the game should they wish to do so, and our team are monitoring every stage of the game. Our cameras have complete coverage of the room/rooms and there is also a panic and instant release system in place which you will learn about at the briefing prior to the the game taking place. If you have any worries or are concerned about any aspect of the game, please make your host aware on arrival, they are here to look after you and make your experience with us as pleasurable as possible.

    Can I take pictures or make a recording inside the room?

    Taking pictures or making videos are not allowed on the premisses.
    With the consent of you and your team members, a complimentary picture will be taken at the end the game and emailed to the lead player free of charge.
    Please do not reveal any details of the puzzles or solutions to anyone else as they may wish to make a booking themselves and will not benefit from it being made too easy; however, please feel free to leave a review on Tripadvisor, Google, or our social media pages, remembering not to give to much away. ;)

    Is there somewhere secure to store my belongings?

    Lockers are provided free of charge on the premisses and are covered by cctv.

    Is there a dress code?

    For your safety, high heels are not to be worn on the premises but apart from that, we would only advise, comfortable clothing that allows free unrestricted movement.

    Can I bring food and drink into the room?

    Food or beverage other than bottled water, are not to be consumed on the premises.
    Please note, if any player arrives under the influence of alcohol, drugs, or any suspicious substance, we have the right to, and will, refuse entry and no refund will be given.

    Is there anywhere nearby for food and drink?

    Our Rugeley site is located in the town centre, surrounded by, pubs; cafes; takeaways; fast food outlets; and restaurants. Costa coffee is right next door.

    Is there safe parking near by?

    Parking is available nearby at the council run, Market Hall, rooftop car park, WS15 2JD, located next to the bus terminus, less than a minute’s walk away. Rugeley Town train station is located within a 10 minute walk.

    Where can I see a list of your full terms and conditions?

    A list of our full terms and conditions can be found by clicking the link below.
    Key Escape Rooms Terms & Conditions.