Contacting us.

Please be aware:

If we ever contact you, we will:

  • Never ask you for your booking code.
  • Never ask you for bank details.
  • Never ask you for any sensitive information.

  • If in any doubt, please hang up and contact us direct through our website.

    By Social Media:

    In most cases, the easiest way to contact us is through our social media profiles.
    You can do this by simply clicking the desired icon in the head section of the page;
    on average, you could expect a response within 30 mins (up to 8:00pm only).
    Please, never include your booking code in any correspondence on social media.

    By Phone:

    Our office hours' are between 11:00am and 8:00pm 7 days per week; you can call, text or whatsapp between these times.
    Our number is: 07950470072

    By Email:

    For general enquires:

    support@keyescaperooms.com

    For booking enquires:

    bookings@keyescaperooms.com

    If you have a complaint about your experience with us, please reach out to us below as soon as possible, or contact us by phone within office hours'.

    complaints@keyescaperooms.com

    We strive to ensure that all of our visitors have the best experience we can provide. If we are not delivering to your expectations, your feedback is a very valuable tool in helping us to improve where need be.

    Please note:

    Emails to our complaints dept are not dealt with by our in-house staff, they are forwarded to our head office, as such, bookings can not be made via this contact.

    By Post:

    Key Escape Rooms,
    20 Brook Sq, Rugeley WS15 2DR, United Kingdom.

    Please note:

    Visits to this address are strictly by appointment only.

    Looking for something else?

    For other information or enquires you may have, our FAQs (frequently asked questions ) page, can be found by clicking the link below.

    Frequently Asked Questions.